Return Policy

1.1 The Consumer who has purchased products through the Website has the right to terminate the Agreement with the Seller free of any penalty and without giving any reason except as described in paragraph 1.3 and 1.4, within fifteen (15) days from the date of receipt of the Product, by sending a message to Technical Support. The date indicated on the packing slip is full proof of receipt.

1.2 To exercise the right of return, the Consumer shall:
i) Have access to the area of the site reserved for "Post-Sales Service";
ii) Fill out the request for return. You will receive a return confirmation e-mail with instructions for return, that includes a label with your authorization code to be placed on the packaging. It is therefore recommended that the customer keep a careful control of his or her email inbox (as well as possibly "spam" or "Junk mail" folders). In the event that no response is received by email after 24 hours, contact our Customer Service.
iii) Send the Product purchased, using the courier of your choice and at your own expense, within fifteen (15) days from the date of return confirmation email. The returned products must be protected and packed in its original packaging together with all accessories. To be eligible for a return, the item must be in the same condition as received.
Guest customers need to create an account and register with the same email used to purchased the products.

1.3 The exercise of the right of return is subject to the following mandatory conditions and, in particular, the Product must be returned:
a) Without obvious signs of use that would diminish the value and prevent its resale: used products, which indicate signs of use other than that required by their nature and characteristics or damage or dirt, will not be accepted.
b) Properly packed in the original packaging, in perfect condition for resale (not damaged or soiled) and with all accessories, if any, instructions for use and documentation. To limit damage to the original packaging, it is recommended that this be placed inside another box, when possible, without affixing the original tapes that are not transparent.
c) Providing the invoice in order to allow the Seller to identify the customer (order number, name and address).
The right of return cannot be exercised if these conditions are not complied with.

1.4 It is also agreed that:
i) The right of return can be exercised only for the entire Product purchased; it cannot apply to only part of the Product purchased (E.g.: accessories, software, attachments, etc...).
ii) The customer will be responsible for and pay the seller for any damages to the product during shipment to the Seller, up to issuance of the certificate of receipt by the seller’s warehouse. Therefore, the Seller shall inform the customer of any damage to the goods being returned during transport (within 5 working days from receipt of the goods), so that it can file a timely complaint against the courier of his choice and to obtain reimbursement of the value of the property (if insured).

1.5 The Seller shall reimburse amounts paid by the customer (except for the supplementary costs arising if Customer chooses a type of delivery other than the least expensive type of delivery offered by Arredatutto). That refund shall be as soon as possible and only after receiving the product and after checking that it complies with the terms and procedures for exercising the right of return as well as the substantial integrity of the product and packaging as specified in Section 1.3, and without prejudice to any repair costs for damage caused to the product (30% of the product value, as this will have to be sold as "reconditioned"), and in any case within fourteen (14) days from the date that the Seller becomes aware of the exercise of right of return. The customer will be notified of the refund amount by e-mail and said amount will be credited by the same means or payment method used for the purchase.

1.6 The right of return is not applicable when the sale is for personalized products (clearly shown in the cart and in your confirmation email with the word "Customized" ) or for products which by their nature cannot be returned or are liable to deteriorate or expire rapidly.

1.7 In the event the right to return is exercised with funding, the related funding process will be cancelled. Without prejudice to the above, the Customer shall inform AgosDucato of its desire to withdraw the articles, and the Seller will directly reimburse the amount paid.